Terms of service.

Effective Date: 8th of September 2025
Last reviewed and updated: 8th of September 2025

1. Booking & Scheduling

• All services must be booked in advance via our website, phone, or email.

• Regular clients can request weekly, fortnightly, or monthly scheduling.

• We offer flexible time slots, including evenings, weekends, and public holidays, subject to availability.

• In-person quotes are available for more complex jobs or for build/commercial sites.

2. Pricing & Quotes

• All quotes are based on the size, condition, and specific requirements of the property.

• Additional charges may apply for extra services not included in the original quote (e.g., oven cleaning, wall washing, additional bathrooms, or excessive grime).

• Quotes for build cleans, commercial work, or exterior services may require a site visit.

• Prices include supply of all equipment and products unless otherwise arranged.

3. Payment Terms

• Payment is due on the day of service unless prior arrangements have been made.

• We accept payment via bank transfer or other agreed-upon methods.

• Invoices for commercial or ongoing clients are due within 7 days unless otherwise stated.

• Late payments may incur a 10% administration fee.

4. Cancellations & Rescheduling

• We require a minimum of 24 hours' notice for cancellations or reschedules.

• Cancellations with less than 24 hours’ notice may incur a 50% fee.

• No-shows or same-day cancellations may be charged in full.

• Repeated cancellations may result in loss of booking priority or refusal of future service.

5. Access to Property

• Clients must ensure safe and timely access to the property at the agreed time.

• If access is not possible (locked gates, no key left, etc.), a call-out fee may apply.

• For key collection/drop-off services (Airbnb or managed properties), arrangements must be clearly confirmed in writing prior to the booking.

6. Satisfaction Guarantee & Re-Cleans

• We pride ourselves on quality and attention to detail. If you are unsatisfied with any part of the service, please contact us within 24 hours.

• We will offer a re-clean of the specific area(s) if the issue is valid and in line with the agreed scope of work.

• Re-cleans are offered at our discretion and must be scheduled within 48 hours of the original clean.

7. Health & Safety

• We use safe, low-tox and chemical-free cleaning products where requested or required.

• Please inform us of any allergies, sensitivities, or pets on the premises prior to the clean.

• We reserve the right to refuse service if the working conditions are unsafe (e.g., biohazards, exposed wiring, aggressive animals, etc.).

8. Damage or Breakage

• Our team takes every precaution to treat your property with care.

• In the rare case of accidental damage, please notify us within 24 hours.

• We are covered by public liability insurance and will assess claims on a case-by-case basis.

• We are not responsible for pre-existing damage, improper installation, or items not securely fixed.

9. Exterior Cleaning Services

• Exterior cleans (e.g. windows, solar panels, gutters, pressure washing) are weather dependent.

• Services may be rescheduled due to rain, high winds, or unsafe conditions at our discretion.

• Yard tidy-ups include green waste removal by request and may incur an additional fee.

10. Airbnb & Short-Term Rental Services

• Hosts must provide clear cleaning checklists and access instructions.

• Linen hire, restocking, and key handling are available as add-on services.

• We are not liable for missing or damaged guest items unless proven negligent.

11. Right to Refuse Service

• We reserve the right to refuse or discontinue service at any time due to unsafe conditions, harassment, non-payment, or repeated cancellations.

Acknowledgement

By booking with us, you acknowledge that you have read, understood, and agreed to these terms and conditions.